Conflict management training

„Peace is not the absence of conflict, rather the ability to manage a conflict.” – Dan Millman

There will always be conflicts of interest and misunderstandings. We don’t need to like or dislike conflict – just manage it. A positional warfare or an open one for that matter only kills the soul, the nerves and our effectiveness. There isn’t a general recipe for a boss, a subordinate, a family member or the local butcher. Every situation is different, therefore it is advisable not to get stuck in a strategy that is although familiar for us, and it sometimes works, but at other times, it fails to do so. We should equip ourselves with a richer toolbox for handling conflict and hence allow ourselves to match our response to the situation, and out of the crisis zone.

Aim of the Conflict management training program

Participants of the program will be able to identify their own conflict management styles. We start from here and start analysing the advantages and flipsides of various techniques. The main aim of the program is to allow participants to pick and choose – through careful analysis – from the available styles and aim for a consensus based (win-win) solution.

What topics will we cover during Conflict management training?

  • how to let others know your own needs and ‘border lines’ and communicate these in acceptable ways
  • what to look out for when the other person has a problem – understanding and using professional listening skills
  • Behavioural styles
  • Self-worth evaluation – self-confidence, self-advocacy
  • Transactional Analysis (TA) based states of a person: the OK – not OK model
  • TA theory
  • Reframing techniques: verbal and nonverbal communication
  • Analysing specific work related and personal life conflicts
  • Situational games through personal stories

The program is based on Eric Berne’s Transactional Analysis (TA) and on Thomas Gordon’s effective communication model.  With the help of Transactional Analysis, you can recognise your own instinctive behavioural patterns and change it – should you wish to do so.  You will be able to avoid your ‘usual suspect’ communication traps.  Gordon’s model is highly practical in everyday communication and allowing ourselves to get our message across to others and also listen to others in mutually satisfying ways.

As a result of completing the Conflict management training, participants will:

  • Be able to observe their own behaviours from an external perspective and look upon situations differently
  • Be more conscious when selecting the best possible conflict resolution strategy for a given situation
  • Learn to harmonize goals and needs; think with the mind of other people; and come up with mutually satisfying, consensus based solutions.